Last updated: July 30, 2026
Wade's Plumbing & Septic ("Wade's," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you use wadesplumbingandseptic.com, contact us, or request plumbing and septic service, how we use that information, and the choices you have.
This policy applies to our website, related online forms, phone and email inquiries, and job-related communications for properties we serve in Santa Cruz County and selected Santa Clara County communities in California. It does not cover third-party websites we link to.
Who we are
Wade's Plumbing & Septic is a family-owned plumbing and septic contractor based at 7737 Highway 9, Ben Lomond, CA 95005. We are licensed in California (CSLB #1087260, C-36 Plumbing and C-42 Sanitation System).
Contact for privacy questions:
- Email: support@wadesinc.io
- Phone: 831.225.4344
- Mail: Wade's Plumbing & Septic, 7737 Highway 9, Ben Lomond, CA 95005
Information we collect
Information you provide
When you call, email, submit a form, request a quote, schedule service, or apply for a job, you may provide:
- Name, phone number, email address, and service address
- Details about the plumbing or septic issue, property access, and preferred contact times
- Photos, documents, or notes you choose to send
- Payment details when you pay for completed work (processed by our payment providers; we do not store full card numbers on this website)
- Application materials if you apply for employment
Information collected automatically
When you visit the website, we and our service providers may collect:
- Pages viewed, referring URL, and approximate time on page
- Device and browser information, such as IP address, user agent, and screen size
- Cookie or similar identifiers used for essential site functions, analytics, and (where used) measuring unique page views on service and tip pages
Information from service work
For jobs we perform, we may keep records needed to complete the work, follow code and permit requirements, document warranties, and communicate about follow-up. That can include site findings, equipment details, photos of the work area, and invoices.
How we use information
We use personal information to:
- Respond to inquiries and schedule service
- Diagnose issues, perform work, and provide documentation
- Process payments and send receipts or job-related updates
- Improve the website, content, and service experience
- Measure which service and education pages are useful (including unique view counts where enabled)
- Comply with law, licensing, insurance, and safety obligations
- Protect our customers, team, and business against fraud or abuse
We may send service-related messages (appointment confirmations, follow-ups, or warranty notices). Marketing messages, if any, are optional and you can opt out using the instructions in the message or by contacting us.
Cookies and similar technologies
We use cookies and similar technologies that are necessary for the site to function, and we may use analytics tools (such as Vercel Analytics) and first-party view tracking to understand which pages are visited. You can control cookies through your browser settings. Blocking some cookies may affect site features such as remembering that you already viewed a page for unique-view counting.
How we share information
We do not sell your personal information.
We may share information with:
- Service providers that help us operate the website, email, hosting, analytics, payment processing, or communications (under contracts that limit their use of the data)
- Licensed partners or subcontractors when needed to complete a job you requested
- Professional advisors (for example insurance, legal, or accounting) when appropriate
- Government agencies when required for permits, inspections, or legal process
- Others when you direct us to, or when we believe disclosure is required to protect rights, safety, or property
If we are involved in a business transfer, customer information may be included among transferred assets, subject to this policy or a successor policy with comparable protections.
California privacy rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect, request deletion (subject to legal exceptions), correct inaccurate information, and opt out of sale or sharing of personal information for cross-context behavioral advertising.
We do not sell personal information. We do not use the website to knowingly sell or share personal information of consumers under 16.
To exercise applicable rights, email support@wadesinc.io with "California Privacy Request" in the subject line and enough detail for us to verify and respond. We will not discriminate against you for exercising privacy rights.
How long we keep information
We keep information only as long as needed for the purposes above, including job records, warranty support, accounting, and legal retention requirements. Website analytics and view aggregates may be retained in summarized form.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the type of information involved. No method of transmission or storage is completely secure. Please use care when sending sensitive details by email or text.
Children's privacy
Our website and services are directed to adults and property decision-makers. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, contact us and we will delete it when appropriate.
Third-party links
Our site may link to county resources, manufacturers, utilities, or other external sites. Their privacy practices are their own. Review their policies before providing information.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top will change when we do. Continued use of the website after an update means you acknowledge the revised policy. For material changes, we may also provide additional notice on the site.
Contact us
Questions about this Privacy Policy or your information:
- Email: support@wadesinc.io
- Phone: 831.225.4344
- Office hours: Monday through Friday, 9:00am to 5:00pm
- Address: 7737 Highway 9, Ben Lomond, CA 95005
For service requests, visit our contact page or see areas we serve.