Our team is offering a new customer service.
At our plumbing and septic business, we are proud to offer exceptional customer service. We believe in going above and beyond to meet the needs of our valued clients. Our team is dedicated to providing you with the highest quality service, and we work tirelessly to ensure that you are completely satisfied with our work. We understand that plumbing and septic issues can be stressful, which is why we strive to make the process as easy and stress-free as possible. Whether you need routine maintenance or emergency repairs, you can count on us to be there when you need us.
Our mission
At Wade's Plumbing & Septic, our mission is to provide exceptional, reliable, and affordable plumbing and septic services to our local community. We are committed to delivering the highest level of customer service, emphasizing professionalism, integrity, and personalized solutions for every client.
As a proud local company, we strive to build lasting relationships with our customers and contribute positively to the well-being and sustainability of our community. By continuously enhancing our skills, utilizing the latest technologies, and prioritizing safety, we aim to exceed customer expectations and set new standards for excellence in the plumbing and septic industry.
Our dedicated team at Wade's Plumbing & Septic is passionate about serving you and ensuring that your plumbing and septic systems remain in optimal condition, so you can enjoy the comfort and convenience of your home or business with confidence and peace of mind.
- Servicing Santa Cruz Couny and areas
- 250,000 people
- Customers calling per day
- 22 people
- Discounts given to the elderly and veterans last month
- $21,465
Our values
We are driven by a strong commitment to our core values, which shape our approach to delivering exceptional plumbing and septic services.
- Be world-class
- We strive for excellence in every aspect of our work, from the quality of our services to the professionalism and skill of our team. Our goal is to set the benchmark for outstanding plumbing and septic solutions in our community and beyond.
- Share everything you know
- Knowledge is power, and we believe in empowering our customers by sharing our expertise, tips, and advice. We aim to educate and inform our clients, enabling them to make informed decisions about their plumbing and septic needs.
- Always learning
- We are dedicated to continuous learning and improvement, staying updated on the latest industry advancements and techniques. By investing in our team's growth and development, we ensure that we provide the most effective and innovative solutions for our customers.
- Be supportive
- We take pride in offering empathetic and attentive customer service, understanding that each client's needs are unique. Our team is always ready to listen, offer guidance, and provide tailored solutions that address specific plumbing and septic challenges.
- Take responsibility
- We hold ourselves accountable for the quality and impact of our work, taking full responsibility for the outcomes of our services. We are committed to addressing any concerns and making things right for our customers, ensuring their satisfaction and trust.
- Enjoy downtime
- We understand the importance of work-life balance, both for our team and our customers. By delivering efficient and reliable services, we help our clients enjoy the comfort and convenience of their homes without worrying about plumbing and septic issues.
Our team
At Wade's Plumbing & Septic, our greatest asset is our dedicated and skilled team of professionals. We take pride in the exceptional talent, experience, and passion that each of our team members brings to their work. Our team consists of licensed and certified plumbers, septic specialists, and support staff, all of whom share a common goal: to provide the highest level of customer service and plumbing solutions for our valued clients.
Our team members are not only experts in their respective fields, but they are also committed to continuous learning and professional development. This ensures that we stay at the forefront of industry advancements and best practices, enabling us to deliver cutting-edge solutions to our customers. Furthermore, our team is characterized by their friendly, approachable demeanor and strong work ethic, fostering a positive and collaborative work environment that translates to exceptional results for our clients. At Wade's Plumbing & Septic, we are proud of our team and the outstanding work they do for our community.
Byron Wade
Owner / CEO
Dave Clark
Co-Owner / CFO
Hayley Woods
Office Admin
Lizzy Clark
CSR
Corey Mcclemans
Project Manager / Sales