Careers
Customer Service Representative
Join our customer service team handling calls, scheduling appointments, and providing exceptional customer support. Previous customer service experience preferred.
Job Description
Our customer service team is the heart of our company. We're looking for friendly, organized individuals to handle customer calls, schedule service appointments, and provide outstanding support to our clients.
Responsibilities
- Answer incoming calls and respond to customer inquiries
- Schedule service appointments and coordinate with field technicians
- Process service orders and maintain accurate customer records
- Provide information about services and pricing
- Follow up with customers after service completion
- Handle customer concerns and escalate issues when necessary
Requirements
- Previous customer service experience (1+ years preferred)
- Excellent communication and interpersonal skills
- Proficiency with computers and scheduling software
- Strong organizational abilities and attention to detail
- Problem-solving skills and positive attitude
- Ability to multitask in a fast-paced environment
Benefits
- Competitive hourly rate
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid vacation and holidays
- Career advancement opportunities
How to Apply
Submit your resume and cover letter through our online application form or email support@wadesinc.io.
We're hiring
Ready to join the Wade's team?
Join our customer service team handling calls, scheduling appointments, and providing exceptional customer support. Previous customer service experience preferred.
What neighbors say
“Clear communication and solid workmanship. The team made the whole job straightforward from the first call.”
“They showed up when promised, explained the options without pressure, and left the job site clean.”
“Professional, local, and easy to trust. We know who to call the next time something comes up.”
★★★★★5-star local reviews
CA CSLB #1087260 (C-36 Plumbing, C-42 Sanitation System)
Mon to Fri 9:00am to 5:00pm